Ryan Public Safety Solutions recognizes that your communications systems are vital to your center's ability to operate. RPSS answers the call by delivering smart solutions and superior services. Our staff has over 75 years of design, installation, and maintenance experience in the emergency communications industry serving small and large communication centers alike. This experience sets RPSS apart as a trusted technology partner and a key provider of emergency communications solutions.
New career opportunities are added as they become available. Please see our current openings below.
General Description: As a Field Technician at Ryan Public Safety Solutions ("RPSS"), you will be working in the Tuscaloosa, covering the surrounding west-central Alabama area (up to 2 hours or as required for the position), while supporting the Field Technical Service Department. Your responsibilities will require the selected candidate to learn and become proficient with installation, PC troubleshooting, maintenance and repair techniques for 911 call handling and dispatch systems, including travel to customer sites as required, learn the basics of IP routing protocols and wide area network architecture. Being able to troubleshoot software, hardware and/or product issues; in addition to installing any assigned software to resolve issues with product compatibility and integrations will be a major responsibility requirement within the scope of the position, while traveling within the assigned area. The position will require travel (including overnight stays), after hours service desk support (up to one week per month) while providing remote and on-site support to customers as needed. The selected candidate must have good communication and people skills and be able to diagnose issues over the phone. The primary goal of this position is related to the coordination and assistance of all project workload functions within the assigned service region, and ensuring all labor, job prep and project work within the work group meets and/or exceeds customer expectations. In this position you will be also be required to build your experience, decision and judgement skills to plan and accomplish common and individual goals. You will perform a wide variety of tasks involving a wide degree of creativity. Individual latitude is provided, encouraged, recognized and rewarded.
This position will require you to become proficient with the steps taken by the Company in staging and completing the field installation and maintenance of equipment and systems for 9-1-1 communications equipment, while working as part of a team who provides the highest level of service, support and customer satisfaction in our industry. This position will require occasional travel to and from our general offices, customer locations and other industry events. You will be part of a team; and we pride ourselves in providing the highest level of service and customer satisfaction in our industry.